FAQ, And Support
We have a hunch that if you have a customer-related question that we’ve answered it below for you! We put a lot of hard work in creating that database for this reason so check it out below.
The customer support portal below answers frequently asked questions from orders, online programs, coaching, recipes, account logins, and more.
Simply click on the topic to read more.
Thank you!
McKel and Team NS
Support Portal:
Most Popular
Thank you! I appreciate the invite and I would love to say yes to all invitations to be interviewed on a podcast or blog, yet am selective to make sure it’s a great match and in sync.
Are you a major media outlet?
If you are a top-rated podcast or feel my message will deeply resonate with your community and your work, then please send us the details to [email protected] and we will get back to you asap.
Include the following details:
- Website and social media handles
- Your mission
- About your demographic
- Topics you’d like to discuss
- Timeline to record and when it goes live
Additional inquiries
If you’re inspired by NS, a new blogger or nutritionist, or an up and coming blog/influencer/podcast host, thank you so much for the thought of having me involved with the work you’re bringing into this world. We get emails daily about engaging in these opportunities and if I said yes to them all I wouldn’t be truly doing my part in showing up fully for our mission.
As a Registered Dietitian led company, at Nutrition Stripped, our philosophy is rooted in educating you on how to make the best choice for yourself by nourishing with whole foods. We don’t offer calorie counts or macronutrient information for any of our recipes because, with our community and mission, it may hinder the true mission behind our recipes — to focus and learn to nourish yourself with nutrient-dense food, not by numbers.
Our food philosophy is also rooted in flexibility. Being able to make a plant-based recipe from Nutrition Stripped and add what you personally enjoy or what works for your lifestyle. With that level of flexibility, it would be impossible to calculate all the different ways to present the final dish.
We realize you may want to find out the nutrition information for the unique way you make our recipes, if so, here is what we recommend:
- copy the URL of the recipe you’d like to calculate and upload it into myfitnesspal.com
- input manually the recipe into nutritiondata.com to get an estimate of the individual nutrients in the recipe
Above all, that’s what makes our recipes on nutritionstripped.com unique more than any other website you’ll find on the internet! All our recipes teach you what’s in that recipe from individual nutrients to macronutrients and educate you on the bigger picture at hand.
We have to practice what we preach as leaders in health and nutrition, even for a growing company! Please note, the Nutrition Stripped team answers customer support and answers emails at [email protected] within 48 hours M-F between 9 am – 5 pm CST in the order they’re received so please be patient.
If you’re seeking professional advice from McKel, please make an appointment as a client or reference nutritionstripped.com for our free public resources and articles. We do not give medical advice or professional advice to your unique question or situation.
Do you have website feedback (i.e. you caught a glitch or you’re having issues with nutritionstripped.com loading, etc.) or editorial feedback on the content?
Email us with the following so we can best support and fix the issue:
- The web browser you’re using
- Screenshot of the issue
- URL/link you found an issue on
- A general explanation of what you’re having issues with
We’ll handle those issues and inquiries as soon as possible. Thank you for helping us make the website the best it can be for your use.
We get this all the time and we’re incredibly flattered! If you’re inspired to talk about a nutrition topic or a recipe we created in originality, we ask that you please credit Nutrition Stripped with a direct link to the original post that inspired you.
We don’t allow any copy/paste or verbatim plagiarism for our hard work in research health and nutrition topics for our community, or the resources it takes to develop healthy RD approved recipes.
Sharing Our Images
- You may share one image from either a recipe or nutrition/health article with credit and a link to the original post.
- If you are sharing a roundup and want to reference multiple posts on our site, you may share an image from each individual post.
- The only images we are able to provide are the ones on the original post, which are high-resolution to start with.
- We will not supply individual asks for high resolution, text on images, or any edits to existing content.
Sharing Our Articles
- We do not allow republishing of full articles or full recipes.
- If you are sharing a roundup and want to reference an article on our site, you may share the original link and the photo associated with that article.
- Must give credit and link to the original post on nutritionstripped.com
Examples
We’re so happy to see when our nutrition and health articles are shared in this unique way from Well + Good:
And for recipe shares and roundups, we love when our friends at Women’s Health Magazine share it like this:
We love contributing to magazines both in print and online, but those featured articles must be discussed with the NS team for individual asks. We will also provide a rate card for McKel’s expertise and written services.
Otherwise, we don’t allow any magazine outlets to copy or publish full recipes, images of any kind, or full nutrition and health articles without permission.
Reminder Of Ownership
All our content, including free content on the website, is owned by Nutrition Stripped. You may not in any way shape or form, alter, copy, or replicate content that’s paid (i.e. online course products, ebooks) to the free content we provide, as your own. It’s subject to a fine if that content is used for your monetary gain, used in marketing your product, your brand, your company, in any way.
If All Above Check Out, Then Let Us Know When You Share!
If you shared on Instagram, then make sure you tag us #nutritionstripped and @nutritionstripped in your caption so we can find you. Otherwise, be sure to tag us and comment on the social media channel or outlet you’re sharing on — that’s the best way we can track it and repost and give thanks!
Please email [email protected] with your event details — let us know if you’re looking to hire McKel to speak or host an event or attend.
Nutrition and Health Articles:
- Our articles about nutrition, health benefits of foods, recipes, and nutrition myths are evidenced-based, written and fact-checked by an expert Licensed and Registered Dietitian Nutritionist. These articles are held to a high standard of teaching honest content to educate you to make the most informed decision about your unique health.
- Nutrition Stripped is a leading resource in nutrition online, for that reason we do not allow any guest posts on our website. When we work with freelance editors, all articles are reviewed by McKel Kooienga, MS, RDN, LDN.
Writing For Your Website:
- McKel takes on very select writing assignments per year, including her role on the Council with Well + Good, monthly columns on Healthline, and select others.
- If you’re interested in McKel writing for your outlet, please contact [email protected] with details on the deliverables (from article length, topic, photography, and social media sharing/promotion of the articles). We will give you our rate sheet if it’s a good fit.
Thanks for thinking of Nutrition Stripped and sharing! If you’re interested in sharing our work, check out this guide which applies to all media outlets, publishers, businesses, nonprofit organizations, students, and educational institutions.
We get questions daily for McKel our CEO, about “how to start a business”, “what path to take as an RD”, etc. For that reason, we created a free ebook to help answer the most common questions since McKel can’t take these types of meetings right now. Download the free Ebook here!
All available jobs at Nutrition Stripped will be posted on our Careers page.
NS Society
Yes, this is a monthly subscription.
Upon checkout, you’ll see a checkbox making sure you know exactly what you’re giving permission to purchasing which includes automatic payments per month for as long as you’re an active member.
A monthly membership to support you in making healthy habits with monthly video classes and member perks exclusive to the NS Society® community — led by Dietitian and Founder of NS, McKel Hill, MS, RDN, LDN.
- Monthly video class with McKel
- Access to exclusive health and nutrition articles
- Access to exclusive Nutrition Listen podcast episodes
- Access to the members-only Facebook group
- Access to exclusive recipes with quick and simple video tutorials
- Member perks: discounts, early access to upcoming programs, occasional live chats and more to come
- Monthly newsletter
The NS Society monthly membership lives in two places — on nutritionstripped.com and your member portal.
- Use your “My Account” tab on nutritionstripped.com to access all your logistic information regarding your NS Society membership such as changing your address, updating payment methods, and viewing Society journals and recipes if you wish.
- Use your member portal to access ALL NS Society content such as your monthly classes, journal, recipes, member perks, and much more.
Lost your password?
Both nutritionstripped.com and your Member Portal have separate logins. Your Member Portal account login is automatically generated and emailed to you. Please make note of this and save your information.
If you lost your password for either of these access points, you can simply click “forgot password” and will automatically be supported.
After you’ve done all of these steps if you need manual assistance to your account, then please email [email protected] — we will get to you during office hours M-F 9-5p CT. Otherwise, the “forgot password” feature is the most efficient.
Stay in the loop
Please add [email protected] to your contact list if you’re an NS Society member — we send monthly updates and updates whenever there are any changes to your account.
In 2018, what was called “The Seasonal Society, Society Yearly, etc.” evolved into the now Master Meal Planning Program.
The Master Meal Planning Program was/is a one-time purchase and has been updated in 2018 with new handouts, meal plans updated, articles and a new Member Portal to access all your information!
Team NS sent out email updates and reminders informing all community members who purchased the formerly known as “Society” to give you free access to the new Member Portal.
If you didn’t get any emails, please email [email protected] to get your access information to the new Member Portal. Please save this login information as it’s separate from your nutritionstripped.com login.
What Is The NS Society Now?
The NS Society®️ is a monthly membership to support you in making healthy habits with monthly video classes, journals, recipes, community, and perks exclusive to members — all for less than $1.50 a week! Commit to yourself and stay accountable for your health. You can become a member here.
We don’t keep credit cards on file, so you and only you can access your Account details to update your payment method — be sure to do this before the 1st of the month as a subscriber.
You can access your “My Account” on nutritionstripped.com
If you’ve signed up for the NS Society Monthly, then you can cancel your membership anytime.
Before you do, we would appreciate your feedback and chat with you so please email us at [email protected] so we can learn from you and ways to improve your experience.
All you have to do is click “cancel subscription” in your “My Account” tab on nutritionstripped.com.
You will not see any more membership charges unless you restart your account. If you cancel with time left in your billing period, you’ll be able to stream until the account cancels automatically.
You can continue to access your NS Society content until your account automatically closes at the end of your current billing period — to get that information, click your “My Account” at the top of nutritionstripped.com.
The NS Society is a monthly membership meaning you’ll have unlimited access to all the NS Society content immediately after your purchase, for as long as you subscribe.
If you cancel or stop payment for any reason, you’ll no longer have access to the content.
Orders and Shipping
After you purchase a product from nutritionstripped.com, you’ll automatically be emailed (with the email you used) a receipt of your order, shipping confirmation, and tracking when your order goes out for shipping as applicable.
- Please check your spam folder for keywords like “nutrition stripped”, “order placed”, “order shipped”
- Please sign in to the account you created to check on the status of your order via nutritionstripped.com
- If you’ve exhausted these steps, then please email us with your question, please provide the date your purchased, name on file, email on file, and/or the product you purchased.
If you want to change the address or learn where your order is, you can contact the carrier.
U.S. Postal Service: 1-800-222-1811
FedEx: 1-800-463-3339
UPS: 1-800-742-5877
DHL eCommerce: 1-317-554-5191
DHL Express: 1-800-225-5345
Domestic
Domestic orders take 1-2 business days to process, plus these typical transit times:
- UPS 3 Day Select (1-3 Business Days),
- UPS Ground (1-5 Business Days),
- UPS Mail Innovations (1-5 Business Days),
- USPS Media Mail (1-10 Business Days).
International
International orders ship via First Class Mail and arrive 7-14 days after production for most countries but can take up to 3 weeks. Please note that we cannot guarantee delivery dates.
We offer some items for sale before they actually arrive especially if it’s one of our hand-printed t-shirts. When you preorder these items, we’ll ship them out 2-3 business days after they become available at our office.
You can tell if you’re purchasing an item that is a preorder item on the product page where it’ll share the detail of how much time the preorder consists of.
You’ll get an email with your shipping confirmation once the item leaves our office.
All coupon codes must be entered during checkout and cannot be applied to previously placed, or existing orders. No exceptions will be made.
Partner and Media
Thank you! I appreciate the invite and I would love to say yes to all invitations to be interviewed on a podcast or blog, yet am selective to make sure it’s a great match and in sync.
Are you a major media outlet?
If you are a top-rated podcast or feel my message will deeply resonate with your community and your work, then please send us the details to [email protected] and we will get back to you asap.
Include the following details:
- Website and social media handles
- Your mission
- About your demographic
- Topics you’d like to discuss
- Timeline to record and when it goes live
Additional inquiries
If you’re inspired by NS, a new blogger or nutritionist, or an up and coming blog/influencer/podcast host, thank you so much for the thought of having me involved with the work you’re bringing into this world. We get emails daily about engaging in these opportunities and if I said yes to them all I wouldn’t be truly doing my part in showing up fully for our mission.
- No plastic — have newspaper lying around? Use that for our package!
- Use anything we can reuse, refill, recycle to reduce waste
- Check out this company innovating packaging from mushrooms, when added to water it disintegrates!
On that note, we get a lot of samples, daily and we’re grateful for it! Because of that, our energy is spread and we can’t guarantee any social share nor formal “endorsement” of any kind — if partnering on a higher level is truly what you’re after then just let me know. Our media kit can be viewed on this page.
Email our Brand Partnerships team at [email protected] for more information or schedule a call with our team here.
Our mission is to educate you and our community to learn the science of nutrition and the art of healthy living using evidenced-based education along with personal stories from our community, to help you feel your best.
At Nutrition Stripped, our company sells proprietary products (education programs, coaching, memberships, merch), and we also engage in sponsored collaborations to help support our efforts with our growing team, website, and other investments needed to make NutritionStripped.com a heavily free resource.
Nutrition Stripped upholds high integrity and high standards when working with advertisers and partners. This means we have a direct impact in key messaging that’s shared in the sponsored content—our sponsors do not influence the messaging we share.
At Nutrition Stripped, we work with sponsors and partners that are fully aligned with our vision, core values, and mission. That means, we say no, far more than we say yes to opportunities because they don’t meet our standard. Sponsored content does provide financial support to Nutrition Stripped, but also helps educate our community of the latest products and resources they can use in their lifestyle to improve their health.
Nutrition Stripped has full control of the editorial and social media content that is shared regarding sponsored content. With all sponsored content, we abide by all FTC policies and disclaimers notifying our community when content is a paid partnership.
We clearly communicate sponsored content with our community in the editorial by disclosing in the content “This article is in partnership with X— we only engage in sponsored opportunities and partner with brands that are Nutrition Stripped approved. All our opinions are authentic and remain our own.”
On social media, all sponsored content is labeled one of the following FTC disclaimers “#sponsored, #ad, #advertising”, or utilizing the paid feature.
At Nutrition Stripped, our company sells proprietary products (education programs, coaching, memberships, merch), and we also engage in sponsored collaborations to help support our efforts with our growing team, website, and other investments needed to make NutritionStripped.com a heavily free resource.
Nutrition Stripped upholds high integrity and high standards when working with advertisers and partners. This means we have a direct impact in key messaging that’s shared in the sponsored content—our sponsors do not influence the messaging we share.
Please email [email protected] with your event details — let us know if you’re looking to hire McKel to speak or host an event or attend.
In order to be a trusted resource and educate our community, we share links that direct to another company, brand, or product supporting the editorial content. We may link to food products, healthy living products, or books—all of which we make a small percentage of commission on if the product is purchased through our affiliate link.
We disclose our affiliate relationships here. Our online “shop” includes products with affiliate links, all products are “NS Approved”, which means they abide by our standard. We look for how the product was made, the mission alignment, efficacy, and quality.
The links we share for affiliate products do not mean Nutrition Stripped endorses said product. Read more about our privacy policy, terms and conditions, and affiliates.
On nutritionstripped.com, there are ads found at the footer, within the sidebar of articles, and we clearly communicate the advertising organization we’re part of in the footer of our website. We maintain control in choosing what type of ads are accepted and will show to the user of nutritionstripped.com. Through our advertising organization Elite Cafe Media, we can cancel advertisements at any time for any reason if it wasn’t a good fit with nutritionstripped.com
Programs
What Is The Stripped Reset?
The Nutrition Stripped Reset is a 21-day plan that teaches you how to support your body in the best ways possible from stress management, meal plans, recipes, goal setting, and learning how your body really detoxes. As a Registered Dietitian, I walk you through each step of this online program from showing you how to make these delicious recipes, teaching you how our body detoxes, myth-busting Q&A time, and more. Basically, it’s like you’re sitting in class (a fun one) learning about how your body works, how you can support yourself, and how to avoid all those juice cleanses and trends you’re seeing right now.
What’s Included?
- All printable and fillable materials, videos, land lectures are on online
- 21-day meal plan
- Bonus meal plan: “Digest Rest” day
- Whole food and delicious recipes
- Bonus recipes
- Resources to support you
- Four Cooking Videos (most popular recipes)
- Five Educational Videos
- Shopping Lists for each week
- Cooking Lists for each week
- How To Stock Your Kitchen
- How Much To Eat, portion guide
- Daily Checklist
- Goal Setting and Manifesting Your Health Vision
- Lifestyle Tips
What kinds of recipes are in the program?
The recipes are very similar to the recipes you’d find on the NS blog – yet they contain foods known to support your body in the detoxification process.
Are the recipes vegan?
The meal plans are all gluten free, dairy free, and use only whole food ingredients. Some recipes contain eggs and nuts, but you can easily replace with flax eggs and seeds.
If you are paleo, many of the recipes have whole grains and legumes instead of meat, but you could easily sub these for meat to fit your diet. Again, the goal is to teach you how to plan meals and batch cook for yourself, so if you have a diet that restricts certain foods, you’ll learn how to make recipes work for you.
Is there nutrition information for each recipe?
No. Because we urge flexibility and variety for each person based on their unique needs, it wouldn’t be resourceful or helpful to provide nutrition information for every variety. The good news is, you can easily enter them into a calorie/nutrition tracking software and figure that out, such as myfitnesspal.com Be sure you’re focusing on nourishing your body more than counting numbers.
What if I want more meal plans?
Check out our best-selling Meal Planning program, you’re getting far more than just 16-weeks of meal plans, you’re getting the tools and strategies to implement for life. There are several meal plan services out there that will give you a different recipe for every week, but the goal of the MMP is to teach you how to meal plan for life. You can use the recipes and rotations over and over.
Is this is a weight loss program?
No, this is a method to support your body through whole foods that support what your body already does naturally, detox! It also gives you a lifestyle method to explore to support your mental and emotional health as well. As a Dietitian, I don’t give out cookie-cutter recommendations for nutrition planning and only help clients reach those very specific and individual goals when working 1-1 with us since everybody is different. If you’re looking for specific weight loss, weight gain, digestive healing, etc., sign up for a nutrition consultation here.
This is a digital program, which adheres to our digital product policy.
What Is The Program?
The Master Meal Planning program is a comprehensive online program that you can take in the comfort of your own home, during your commute, during your work breaks, or on the go.
Basically, it’s like you’re sitting in class (a fun one) learning about how to master meal planning. A tool you can use for life to help you reach your unique health goals, eat healthier and feel your best.
Class is in session, here’s what to expect:
- 7 educational videos from a Kitchen Tour to Bonus meal planning training
- 16 cooking videos with the most popular MMP recipes
- 7 classes from The Essentials to Meal Plans
- 43 lessons from Stocking Your Kitchen to the Top Meal Planning Tips
- 4 bonus introduction to meal planning training courses
- 100 exclusive whole food recipes
- Meal Plans organized into seasons
- Alternative shopping guides (i.e. vegan-friendly, kid-friendly, for two)
- Meal planning charts that are both fillable online and printable
- Cooking plans for each meal plan week
- Support on your journey with exclusive access to our private meal planning group (over 600 members and growing!)
What You’ll Learn:
- How to meal plan for the week, using this as a tool to build upon
- How to stock your kitchen including the pantry, freezer, refrigerator, and cabinets (utensils!)
- Learn tips, tools, and strategies I use with clients to help them stock their kitchen — from whole foods, pantry staples, to kitchen utensils that make healthy cooking much easier and delicious
- Additional cooking tips, cooking oils, how to store produce, and more
- How to utilize this meal planning guide as a tool to help you master meal planning for life!
What kinds of recipes are in the program?
The recipes in the Meal Planning program are very similar to the recipes you’d find on the NS blog – all have whole food ingredients and are designed to nourish your body. They’re all very simple or able to be batch cooked ahead of time — also while reducing food waste, food costs, and being resourceful with your time. Think smoothies, soups, stir-frys, bowl meals, etc. They’re also easily modified for vegans, athletes, etc.
Are the recipes vegan?
The meal plans are all gluten free, dairy free, and use only whole food ingredients. Some recipes contain eggs and nuts, but you can easily replace with flax eggs and seeds.
If you are paleo, many of the recipes have whole grains and legumes instead of meat, but you could easily sub these for meat to fit your diet. Again, the goal is to teach you how to plan meals and batch cook for yourself, so if you have a diet that restricts certain foods, you’ll learn how to make recipes work for you.
Above all, lean on your support by asking the community in the NS Meal Planning Pros Facebook group. There are endless possibilities, variations, and additions that you can add to the meal plans to make it work for you.
Is there nutrition information for each recipe?
No. Because we urge flexibility and variety for each person based on their unique needs, it wouldn’t be resourceful or helpful to provide nutrition information for every variety. The good news is, you can easily enter them into a calorie/nutrition tracking software and figure that out, such as myfitnesspal.com Be sure you’re focusing on nourishing your body more than counting numbers.
What if I want more meal plans?
When you sign up for the Meal Planning program, you’re getting far more than just 16-weeks of meal plans, you’re getting the tools and strategies to implement for life. There are several meal plan services out there that will give you a different recipe for every week, but the goal of the MMP is to teach you how to meal plan for life. You can use the recipes and rotations over and over.
What if I get bored or need more variety?
First up, always ask your community in the FB group, they have amazing ideas! Next, you can always mix and match the meal plans or ad your favorite dishes for variety. Each season has four rotations plus a Swap It List for extra flexibility so that you have the opportunity to become a pro at each rotation.
You can reuse meal plans, swap them around, or substitute with the Swap It List or your favorite recipes. If you get bored with the meals, just switch it up. Be sure to check your inbox for 30 tips on how to meal prep like a pro.
Is this is a weight loss program?
No, this is a meal planning system, not a nutrition-specific meal plan. As a Dietitian, I don’t give out cookie-cutter recommendations for nutrition planning and only help clients reach those very specific and individual goals when working 1-1 with us since everybody is different. If you’re looking for specific weight loss, weight gain, digestive healing, etc., sign up for a nutrition consultation here.
This is a digital product and adheres to our digital product policy.
In 2018, what was called “The Seasonal Society, Society Yearly, etc.” evolved into the now Master Meal Planning Program.
The Master Meal Planning Program was/is a one-time purchase and has been updated in 2018 with new handouts, meal plans updated, articles and a new Member Portal to access all your information!
Team NS sent out email updates and reminders informing all community members who purchased the formerly known as “Society” to give you free access to the new Member Portal.
If you didn’t get any emails, please email [email protected] to get your access information to the new Member Portal. Please save this login information as it’s separate from your nutritionstripped.com login.
What Is The NS Society Now?
The NS Society®️ is a monthly membership to support you in making healthy habits with monthly video classes, journals, recipes, community, and perks exclusive to members — all for less than $1.50 a week! Commit to yourself and stay accountable for your health. You can become a member here.
Returns and Exchanges
We hope you love everything you get from Nutrition Stripped!
For T-shirts
Our made-to-order locally screen-printed, and packaged with love from our offices in Nashville — make us confident in offering an Exchange Only Return Policy on unworn and unwashed items.
If you find it necessary to exchange any part of your order, please return the item(s), within 14 days of a delivery ship to 100 Taylor Street D5 Nashville, TN 37208 with your name, email address, and order number.
For All Digital Orders
Due to the digital and downloadable nature of the products, we do not offer refunds on digital guides, ebooks, memberships, programs, and online products of any kind with no exceptions.
We have the right to restrict access if suspected sharing of login information and sharing with multiple users, publically publishing materials, or sharing materials in any way.
If you have any questions about a product before purchasing and can’t find the information on the product page of that product, please email [email protected]
Like most companies who sell products, we often offer sales, promotions, and discounts.
Due to the nature of our digital products, we will honor price adjustments within 5 days of purchase, only. You must email our team at [email protected] with the request and share proof of the requested price adjustment.
Items purchased at full price within 5 days of being moved to a sale price are eligible for a store credit refund for the difference in price.
Refunds will be issued in the form of store credit, and cannot be applied retroactively. Your store credit never expires, and you will input your unique coupon code to deduct from your next purchase at checkout.
Wellness Coaching
The number of appointments needed will vary greatly depending on your individual goals and needs. During your Initial Consultation, you will work with your Wellness Coach to determine a plan that will work best for you.
If you would like to briefly discuss your specific situation before scheduling your Initial Consultation, please schedule a 10-minute call with one of our Wellness Coaches here.
We do not accept health insurance for payment of services at this time, but HSA accounts may be used as long as they are through a normal payment system such as a credit card.
We offer discounted packages for bundled services over 3 and 6 month periods. You can find additional information on our Wellness Coaching services here.
As long as your HSA account is through a normal payment system such as a credit card, yes we take it.