Support and FAQ
Have questions? We got you covered!
Below you’ll find answers to frequently asked questions regarding orders, online programs, coaching, recipes, account logins, and more.
Please click on the topic to read more to find your answer prior to emailing our small team. We answer emails thoughtfully and as quickly as possible M-F 9a-3p CT.
Thank you!
Team NS
Click A Topic Below To Find Your Answer About…
→ The Mindful Nutrition Method™ Membership
This is not a diet or a plan, and we aren’t focused on losing weight. We don’t recommend weighing yourself. We’ll be focusing on non-scale wins — the way you feel, what your body is able to accomplish, and how much joy is present in your life. When you’re focused on fueling your body properly, this can contribute to weight loss for some people, while others who may have been under eating may gain weight. Others may simply stay the same.
When you’re giving your body the nutrients it needs and you have balance in your life, your body will find a weight where it feels it’s best. If you’re solely looking to lose weight, this is not the program for you. If you thought you wanted to lose weight but you’re open to trying a new approach for caring for your body, then we encourage you to try this program.
No. You will have access for 12-months after joining the Method program and for however long you are an active member after that initial 12-month period in our Expand Membership.
When you join, you’ll get automatic updates as they release during your active membership and you will be the first to hear of opportunities to upgrade to additional offerings.
This program is for anyone who is ready to shift from dieting and short-term goals and rather focus on long-term health and sustainable habits. This program is for those of you who would like something as personalized as possible so that your choices fit seamlessly into your life.
This program is completely customized to you and the end result is creating a way of eating and living that supports you on a daily basis and is something you can maintain with ease for years.
You may be thinking that you really don’t have the time to put into watching all of the videos and putting into practice what you learn. This was one of the most common things I’ve heard from my clients over the years and with myself as well. We’re all incredibly busy and none of us have any extra time to spare, so I designed this program with that in mind.
It’s completely go-at-your own pace and if you spend 1 hour a week watching the video lessons, you’ll have completed the program in just a few weeks. But you don’t need to finish the program to get started.
You could watch just one lesson and begin implementing what you learned and it’s broken up in a way where the lessons and actionable steps are so simple, they can take less than 5 minutes a day, making it nearly impossible for you not to begin making changes. You get to choose how you take this program, but just know I covered all the bases to meet you where you are now.
Make an appointment with one of our NS Coaches.
While the course is comprehensive and self-guided, some people may feel they need additional support beyond what this program offers.
When you go through the course, there are options for getting that additional support either through one-on-one coaching or a monthly accountability group.
This is not a diet or a plan! The Method is anti-diet and anti-plan, it’s a way of applying our 5×5 framework to your unique body and lifestyle. This is not for you if you want to follow a 30-day plan and diet. This is not for you if you don’t want to create long-term sustainable change.
This is not for you if you’re not willing to be coachable, to learn, to do the work, and to practice these lessons unique to your body and lifestyle.
I designed this to be drastically different than the plans or diets that you may be used to that force you into rigid rules and to dedicate all of your free time and mental energy into following the plan.
This program is the opposite of that, focused on making small, meaningful changes over time that make it incredibly easy for you to add to your life. Not only that, this method grows with you as your life changes.
We do offer a 1-month meal plan template within this program to help you understand how to create your own shopping lists, cooking plans, and meal prep ideas.
We’re flattered that McKel’s mindful eating method is resonating with so many RD’s and health care professionals. We don’t allow the work you see on Nutrition Stripped to be shared within your work, with clients, or reposted as it’s protected as our trademarked and proprietary method. If you are interested in keeping up to date if anything changes, please add your name to the list.
Please sign up here to be the first to know of mentorship offerings and future opportunities!
This is not for you if you’re relying on using this program to replace the 1-1 care of a health professional for a certain health condition that you have. This program is a fantastic program to: do by yourself if you’re not currently treating a health condition, or if you use in conjunction with your healthcare professional team if you do have a health condition.
Absolutely! The entire philosophy behind The Method by Nutrition Stripped is to make it completely unique to you and your lifestyle.
If you’re lifestyle and nutrition include vegan of gluten-free diets, then you can apply the principles you learn in this program to your unique body and nutrition needs.
Additionally, the Method does not specify or give you a specific way to eat, it’s all about educating you in order for you to take action for your body. We offer 1-1 coaching for Method Members if you want more detailed support and guidance.
This is a self-paced course, so you can go at any pace you’d like.
We recommend watching one section a week, which is about an hour long. Or we have the entire program as audio lessons so you can listen on your commute just like your favorite podcasts on the go!
No, The Method Membership is a subscription product and upon purchasing you’re agreeing to commit to paying 12-months of $49/month for access to The Method Membership. We will not offer refunds or returns of any kind of this membership — by purchasing you’re making the commitment to yourself.
→ Product Policies
After you purchase any product from Nutrition Stripped, you’ll automatically be emailed at the email address you used upon checkout with a receipt of your order.
- Please check your spam folder for keywords like “nutrition stripped” and “order placed.
- You may also visit this like to login using the email you purchased your order with: https://members.nutritionstripped.com/login
- If you’ve exhausted these steps, then please email [email protected]
- Please be able to provide the date purchased, name on file, email on file, and/or the product you purchased.
For All Digital Orders
Due to the digital and downloadable nature of the products, we do not offer refunds on digital guides, ebooks, and online programs including the Stripped Reset, NS Society, Meal Planning Program, Foundational Five Mini-Course, and The Method Membership.
Nutrition Stripped still has the right to revoke access if we suspect copyright or copying infringement.
The Method Membership is a subscription product and upon purchasing you’re agreeing to commit to paying 12-months of $49/month for access to The Method Membership. We will not offer refunds, allow cancellations or returns of this membership for any reason.
For T-shirts
Our made-to-order locally screen-printed, and packaged with love from our offices in Nashville — make us confident in offering an Exchange Only Return Policy on unworn and unwashed items.
If you find it necessary to exchange any part of your order, please return the item(s), within 14 days of a delivery ship to 100 Taylor Street D5 Nashville, TN 37208 with your name, email address, and order number.
Please note, you will be responsible for all return postage.
Please contact [email protected] with any questions or concerns. No order modifications, cancellations, exchanges or returns on sale items, seasonal holiday items such as Black Friday, or items marked a final sale.
Archived Products
(Founding Member return period ended 02/2020)
Founding Member of The Method program comes with a 100% Satisfaction Guarantee. As a Founding Member, your order to be eligible for the guarantee, you must practice the coursework for 60 days. If you do the full coursework and don’t feel I’ve delivered on our promise, submit your detailed work within 90 days and we’ll review it as a team for a refund.
To qualify, just do these few things:
- Follow the simple step-by-step instructions I’ll give you and put The Method into action
- Use the bonuses, support, and the resources that are available to you
- Do all the assignments and document your work along the way, keeping a journal of your actions following the daily journal prompts for the 60 day period
- Submit records of your 60 days of work within 90 days to [email protected]
- You must also return any physical items you may have received
- Otherwise, returns will not be issued due to the digital nature of the content.
Any available coupon code must be entered during checkout and cannot be applied to previously placed, or existing orders.
No exceptions will be made.
Depending on the product or service, we offer payment plans and pay in full options. Both options are clearly communicated upon checkout as you choose which payment option is best for you.
You will be billed depending on that cycle, automatically with the form of payment you chose.
Billing
The Method Membership
This product is offered in a 1) pay in full or 2) subscription option.
1) As a pay in full option upon purchasing you’re agreeing to pay immediately upon checkout a one-time payment of $529 for access to The Method Membership.
2) As a subscription product and upon purchasing you’re agreeing to commit to paying 12-months of $49/month for access to The Method Membership.
NS Coaching
This product is offered in a 1) pay in full or 2) payment plan option.
1) As a pay in full option upon purchasing you’re agreeing to pay immediately upon checkout a one-time payment depending on the package chosen.
2) As a payment plan, upon purchasing you’re agreeing to commit to paying a certain amount of times for $X, the amount and frequency depend on the product which can be viewed in detail here.
Online Courses
These online courses are offered as a pay in full option.
As a pay in full option upon purchasing you’re agreeing to pay immediately upon checkout a one-time payment for access to that online course. The prices of the product depends on which online course.
We do not often have sales or special promotions of our products, but when we do, there may be an opportunity for a price adjustment for a recent purchase.
Due to the nature of our digital products, we will honor price adjustments within 48 hours of purchase only.
You must email our team at [email protected] with the request and share proof of the requested price adjustment.
→ NS Coaching and Coaches
The number of appointments needed will vary greatly depending on your individual goals and needs. During your Initial Consultation, you will work with your Wellness Coach to determine a plan that will work best for you.
If you would like to briefly discuss your specific situation before scheduling your Initial Consultation, please schedule a 10-minute call with one of our Wellness Coaches here.
We do not accept health insurance for payment of services at this time, but HSA accounts may be used as long as they are through a normal payment system such as a credit card.
We offer discounted packages for bundled services over 3 and 6 month periods. You can find additional information on our NS Wellness Coaching services here.
As long as your HSA account is through a normal payment system such as a credit card, yes we take it.
As a small and mighty team, we’re always growing as our mission is to help as many people we can mindfully eat to feel more balanced and at ease in their lives.
With that, all our current openings for team roles will be shared via newsletter, social media, and by visiting this page.
If you’re compelled to reach out and feel like you’re an A+ team member, then you can reach out to submit your resume.
→ Most Common Questions
As a Registered Dietitian led company, at Nutrition Stripped, our philosophy is rooted in educating you on how to make the best choice for yourself by nourishing with whole foods and mindful eating and our Foundational Five system.
We don’t offer calorie counts or macronutrient information for any of our recipes because, with our community and mission, it may hinder the true mission behind our recipes — to focus and learn to nourish yourself with nutrient-dense food, not by numbers.
Our food philosophy is also rooted in flexibility. Being able to make a plant-based recipe from Nutrition Stripped and add what you personally enjoy or what works for your lifestyle. With that level of flexibility, it would be impossible to calculate all the different ways to present the final dish.
We realize you may want to find out the nutrition information for the unique way you make our recipes, if so, here is what we recommend:
- copy the URL of the recipe you’d like to calculate and upload it into myfitnesspal.com
- input manually the recipe into nutritiondata.com to get an estimate of the individual nutrients in the recipe
Above all, that’s what makes our recipes on nutritionstripped.com unique more than any other website you’ll find on the internet! All our recipes teach you what’s in that recipe from individual nutrients to macronutrients and educate you on the bigger picture at hand.
We get questions daily for McKel our CEO, about “how to start a business”, “what path to take as an RD?”, “where do I start when making a new business?”, “do I need a marketing and business plan?”, etc.
You’re in luck!
By clicking here to sign up, you’ll be the first to hear about my special mentorship offerings to help you turn your passion for helping others into a thriving business.
If it just can’t wait, you can book an Intro call with McKel using Intro app.
Do you have website feedback (i.e. you caught a glitch or you’re having issues with nutritionstripped.com loading, etc.) or editorial feedback on the content?
Email us with the following so we can best support and fix the issue:
- The web browser you’re using
- Screenshot of the issue
- URL/link you found an issue on
- A general explanation of what you’re having issues with
We’ll handle those issues and inquiries as soon as possible. Thank you for helping us make the website the best it can be for your use.
We have to practice what we preach as leaders in health and nutrition, even for a growing company! Please note, the Nutrition Stripped team answers customer support and answers emails at [email protected] within 48 hours M-F between 9 am – 5 pm CST in the order they’re received so please be patient.
If you’re seeking professional advice from McKel, please make an appointment as a client or reference nutritionstripped.com for our free public resources and articles. We do not give medical advice or professional advice to your unique question or situation.
We’re flattered that McKel’s mindful eating method is resonating with so many RD’s and health care professionals. We don’t allow the work you see on Nutrition Stripped to be shared within your work, with clients, or reposted as it’s protected as our trademarked and proprietary method. If you are interested in keeping up to date if anything changes, please add your name to the list.
Please sign up here to be the first to know of mentorship offerings and future opportunities!
We get this all the time and we’re incredibly flattered! If you’re inspired to talk about a nutrition topic or a recipe we created in originality, we ask that you please credit Nutrition Stripped with a direct link to the original post that inspired you.
We don’t allow any copy/paste or verbatim plagiarism for our hard work in research health and nutrition topics for our community, or the resources it takes to develop healthy RD approved recipes.
Sharing Our Images
- You may share one image from either a recipe or nutrition/health article with credit and a link to the original post.
- If you are sharing a roundup and want to reference multiple posts on our site, you may share an image from each individual post.
- The only images we are able to provide are the ones on the original post, which are high-resolution to start with.
- We will not supply individual asks for high resolution, text on images, or any edits to existing content.
Sharing Our Articles
- We do not allow republishing of full articles or full recipes.
- If you are sharing a roundup and want to reference an article on our site, you may share the original link and the photo associated with that article.
- Must give credit and link to the original post on nutritionstripped.com
Examples
We’re so happy to see when our nutrition and health articles are shared in this unique way from Well + Good:
And for recipe shares and roundups, we love when our friends at Women’s Health Magazine share it like this:
Nutrition and Health Articles:
- Our articles about nutrition, health benefits of foods, recipes, and nutrition myths are evidenced-based, written and fact-checked by an expert Licensed and Registered Dietitian Nutritionist. These articles are held to a high standard of teaching honest content to educate you to make the most informed decision about your unique health.
- Nutrition Stripped is a leading resource in nutrition online, for that reason we do not allow any guest posts on our website. When we work with freelance editors, all articles are reviewed by McKel Kooienga, MS, RDN, LDN.
Writing For Your Website:
- McKel takes on very select writing assignments per year, including her role on the Council with Well + Good, monthly columns on Healthline, and select others.
- If you’re interested in McKel writing for your outlet, please contact [email protected] with details on the deliverables (from article length, topic, photography, and social media sharing/promotion of the articles). We will give you our rate sheet if it’s a good fit.
Thanks for thinking of Nutrition Stripped and sharing! If you’re interested in sharing our work, check out this guide which applies to all media outlets, publishers, businesses, nonprofit organizations, students, and educational institutions.
All available jobs at Nutrition Stripped will be posted on our Careers page.
→ Media, Press, and Sponsor Inquiries
Wonderful, we’re grateful you’ve chosen the expertise of McKel and the Nutrition Stripped brand to amplify and work with your brand.
You can view our past partnership work, media kit, and more information on how we uniquely partner with brands, here: nutritionstripped.com/partner
Email Jesse at [email protected] to connect with us.
Please email [email protected] with your event details — let us know if you’re looking to hire McKel to speak or host an event or attend.
- No plastic — have newspaper lying around? Use that for our package!
- Use anything we can reuse, refill, recycle to reduce waste
- Check out this company innovating packaging from mushrooms, when added to water it disintegrates!
On that note, we get a lot of samples, daily and we’re grateful for it! Because of that, our energy is spread and we can’t guarantee any social share nor formal “endorsement” of any kind — if partnering on a higher level is truly what you’re after then just let me know. Our media kit can be viewed on this page.
Thank you! We appreciate the invite and as much as we would love to say yes to all invitations to be interviewed on a podcast or blog, we must be selective to make sure it’s a great match and in sync.
Are you a major media outlet?
If you are a top-rated podcast or feel my message will deeply resonate with your community and your work, then please send us the details to [email protected] and we will get back to you asap.
Include the following details:
- Website and social media handles
- Your mission
- About your demographic
- Topics you’d like to discuss
- Timeline to record and when it goes live
At Nutrition Stripped, our company sells proprietary products (education programs, coaching, memberships, merch), and we also engage in sponsored collaborations to help support our efforts with our growing team, website, and other investments needed to make NutritionStripped.com a heavily free resource.
Nutrition Stripped upholds high integrity and high standards when working with advertisers and partners. This means we have a direct impact in key messaging that’s shared in the sponsored content—our sponsors do not influence the messaging we share.
In order to be a trusted resource and educate our community, we share links that direct to another company, brand, or product supporting the editorial content. We may link to food products, healthy living products, or books—all of which we make a small percentage of commission on if the product is purchased through our affiliate link.
We disclose our affiliate relationships here. Our online “shop” includes products with affiliate links, all products are “NS Approved”, which means they abide by our standard. We look for how the product was made, the mission alignment, efficacy, and quality.
The links we share for affiliate products do not mean Nutrition Stripped endorses said product. Read more about our privacy policy, terms and conditions, and affiliates.
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